Aetna strives to ensure a good working relationship with the media and the public through professionalism and mutual respect. Aetna is committed to, and recognizes the right of the news media and general public to be fully and accurately informed on all matters concerning public safety.
In an effort to provide greater availability of useful information in a shorter period of time, please use the following guidelines to obtain information.
For media inquiries please call or email:
Director of Business Development and Community Relations
860-647-9798 x249 (office)
Email David Skoczulek
President & CEO
Email Wayne Wright
The company president is solely responsible for the release of information related to the company and has designated the Director of Business Development and Community Relations as the official spokesperson for Aetna. Depending on the specific circumstances, the president may designate another Aetna employee, manager or director to serve as spokesperson on a particular issue.
The Director of Business Development and Community Relations conveys Aetna's official position on issues of general impact or significance or situations that are of a particularly controversial or sensitive nature. In the event of a crisis or emergency situation, the Director of Business Development and Community Relations will handle all contacts with the media, and will coordinate the information flow from Aetna to the public. All departments should refer calls from the media to the Director of Business Development and Community Relations.
Between the hours of 9:00 pm and 6:00 am, incident-related inquiries should be made into the dispatch center. The Dispatcher will take the caller's name and information which will be forwarded to the Supervisor. The Supervisor will contact the Director of Operations or designee and the Director of Business Development and Community Relations by phone with the request.
Aetna employees are not to make verbal or written statements or displays concerning company affairs to any media source or anyone outside Aetna without the consent of the company president and Director of Operations This includes requests for information from the press, attorneys, and investigators or outside EMS agencies.
If a major, mass casualty incident occurs in Aetna's primary service area, such as a plane or bus crash, large scale multi-vehicle accident, natural disaster, act of terrorism, etc. media and public inquiries will be directed to the police department, fire department or chief elected official for that particular town or the Connecticut State Police.
Hospital, Healthcare or Facility Incident
If a major incident involves Aetna and a hospital or major healthcare or other facility, the company president, Director of Business Development and Community Relations or other designee will contact the chief spokesperson for the facility to develop an incident-specific, joint media relations plan.
All incoming calls from, or contacts with television or radio stations, newspapers, magazines or any other media source should be referred to the Director of Business Development and Community Relations. Permission for interviews with specific Aetna employees involved in a particular incident, or for public relations purposes, may be granted by the company president.
Release of Information
The Director of Business Development and Community Relations shall coordinate the release of all general information concerning Aetna policies and operations as well as specific statements on issues that might arise. Such information shall be conveyed to the media in a timely fashion, in deference to reporters' deadlines.
Reporter's questions will be answered honestly and completely. Limited information will be provided while an incident or transport is still underway. The information provided to the media in response to inquiries regarding a specific response or transport will be general in nature, and limited to:
Information Will Not Be Released When the Request
- The number of people involved.
- The emergency response assets on scene.
- The patient's condition en route to the hospital.
- To what facility any patients are being taken.
Field Responses by the Director of Business Development and Community Relations
- Includes patient medical history of any kind or individually identifiable protected health information.
- Is to provide the name of an employee when previously withheld or contains any personal information about a specific Aetna employee.
- Is to provide the identity of any Aetna employee involved in a serious incident, such as a shooting, automobile accident, etc., until the investigating officer in charge has approved such release.
- Is not from an established and credentialed media outlet such as a newspaper, radio or TV station.
- Includes conjectural, theoretical, hypothetical or unfounded information or is libelous or slanderous to a person or agency.
When requested and able, the Director of Business Development and Community Relations or designated spokesperson will respond to the scene of significant incidents to coordinate the release of information. The spokesperson will identify themselves to the media and present appropriate credentials.
Aetna will email appropriate photos upon request and review. This information can be used by the media to assist with breaking news stories and in return Aetna requests to be specifically recognized by name.
Due to strict HIPAA regulations and personal privacy laws, we will not provide any information that could identify a patient. The information we will provide will be general in nature, limited to the number of people involved, the emergency response assets on scene, the patient's condition en route to the hospital, and to what facility any patients are being taken. Limited information will be provided while an incident or transport is still underway. Please respect this request and hold your team accountable for it.